About This Policy
This Privacy Policy applies to all players and visitors who access Vegas Nova Casino through vegasnova-casino-nz.com. It sets out how VegaNova Ltd collects, uses, stores, discloses, and protects personal information in connection with the operation of Vegas Nova Casino and all related services, including the mobile application available on iOS and Android.
VegaNova Ltd is committed to handling personal information responsibly and in accordance with the Privacy Act 2020 (New Zealand), which governs the collection, use, and disclosure of personal information about identifiable individuals in New Zealand. The Information Privacy Principles (IPPs) set out in that Act form the basis of this policy.
By registering an account, depositing funds, or otherwise using Vegas Nova Casino, you confirm that you have read and understood this policy. If you do not agree with how your information is handled as described here, you should not create an account or use the platform.
For any privacy-related questions or requests, you can contact us at:
- Email: support@vegasnova-casino-nz.com
- Phone: +64 26 628 1867
- Post: Level 2, 101 Cashel Street, Christchurch 8011, New Zealand
1. Who We Are
Vegas Nova Casino is operated by VegaNova Ltd, a company that has specifically built this platform to serve players in New Zealand. The casino holds licence number 15856, issued by the Anjouan Gaming Commission, and operates in compliance with that regulatory framework alongside its obligations under New Zealand law.
VegaNova Ltd acts as the primary collector and controller of personal information obtained through vegasnova-casino-nz.com and the Vegas Nova mobile app. Where personal information is processed by third-party service providers on our behalf, those parties do so under contractual obligations that reflect the requirements of the Privacy Act 2020.
2. What Personal Information We Collect
Vegas Nova Casino collects personal information that is reasonably necessary to provide a licensed online gambling service, verify player identity, process financial transactions, and comply with legal obligations. The categories of personal information we collect include the following.
2.1 Registration and Account Information
- Full name
- Date of birth
- Residential address
- Email address
- Phone number
- Username and password (stored in encrypted form)
- Currency preference (New Zealand Dollar or cryptocurrency)
2.2 Identity Verification Documents
- Government-issued photo identification (such as a New Zealand passport or driver’s licence)
- Proof of residential address (such as a recent utility bill or bank statement)
- Source of funds documentation, where required by our anti-money laundering procedures
- Selfie or liveness verification images, where required to confirm document authenticity
2.3 Financial and Transaction Information
- Payment method details (card type, partial card number, expiry date; full card numbers are not stored by VegaNova Ltd)
- Cryptocurrency wallet addresses used for deposits or withdrawals
- Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method used
- Bonus claims, wagering records, and account balance information
2.4 Gameplay and Behavioural Data
- Games played, including session durations, bet sizes, and outcomes
- Responsible gambling tool usage, including deposit limits, loss limits, cooling-off periods, and self-exclusion requests
- Interaction with bonus offers and promotional features
- Customer support conversation records, including chat transcripts and email correspondence
2.5 Technical and Device Information
- IP address and geolocation data derived from it
- Device type, operating system, and browser version
- Session identifiers and login timestamps
- Cookie identifiers and related tracking data (see Section 8 for full details)
- Referral source and affiliate tracking codes, where applicable
3. How We Collect Personal Information
VegaNova Ltd collects personal information directly from you wherever that is reasonably practicable, in accordance with Information Privacy Principle 2 of the Privacy Act 2020.
Personal information is collected through the following means:
- Completion of the registration form on vegasnova-casino-nz.com or the Vegas Nova mobile app
- Submission of identity verification documents through the account verification process
- Use of the cashier to make deposits or request withdrawals
- Gameplay activity on the platform, which is recorded automatically
- Communications with the customer support team via live chat, email, or telephone
- Cookies and similar tracking technologies placed during your use of the website or app (see Section 8)
- Information provided voluntarily when completing surveys or participating in promotions
In limited circumstances, we may receive information about you from third parties. This includes identity verification services that cross-check your submitted documents, payment processors that confirm transaction details, and fraud prevention providers that flag known risk indicators. Where this occurs, we use that information only in connection with the purposes described in Section 4.
4. Why We Collect and Use Your Personal Information
VegaNova Ltd collects personal information for purposes that are directly connected to the operation of a licensed online gambling platform. We do not collect personal information unless we have a clear reason to do so. The purposes for which we collect and use your information are as follows.
4.1 Account Creation and Management
To register you as a player, manage your account, verify your identity, and provide ongoing access to Vegas Nova Casino services. Without this information, we cannot create or maintain a player account.
4.2 Age and Identity Verification
New Zealand law and our licensing obligations require that we verify players are 18 years of age or older. Identity verification is a legal requirement, not a discretionary step. Players who cannot be verified to the required standard cannot hold an active account with Vegas Nova Casino.
4.3 Processing Transactions
To facilitate deposits, process withdrawal requests, apply bonus credits, and maintain an accurate record of your financial activity on the platform. Payment information is shared with our payment processing partners only to the extent required to complete the transaction.
4.4 Anti-Money Laundering and Counter-Terrorism Financing Obligations
VegaNova Ltd is obligated to maintain procedures that detect and prevent money laundering and terrorism financing activity. This includes collecting source of funds information in certain circumstances, monitoring transaction patterns, and reporting suspicious activity where required by law. These obligations exist independently of your consent and cannot be waived.
4.5 Responsible Gambling
We use account and gameplay data to monitor for signs of problem gambling behaviour and to administer responsible gambling tools including deposit limits, loss limits, session time controls, and self-exclusion. Where we have concerns about a player’s gambling behaviour, we may proactively contact that player or take action on the account in line with our responsible gambling obligations. Vegas Nova Casino partners with BeGambleAware and Gambling Therapy in support of player welfare.
4.6 Customer Support
To respond to your enquiries, resolve disputes, and provide assistance with account, payment, or gameplay issues. Support conversations are retained to allow us to maintain continuity across interactions and to review the quality of our service.
4.7 Security and Fraud Prevention
To detect and prevent fraud, unauthorised access, bonus abuse, multi-accounting, and other activities that breach our Terms and Conditions or that may be unlawful. Technical and behavioural data is used to identify patterns consistent with fraudulent activity.
4.8 Marketing and Promotions
With your consent, we may send you communications about current promotions, new games, bonus offers, and other Vegas Nova Casino news. You can withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting us at support@vegasnova-casino-nz.com. Withdrawing marketing consent does not affect your ability to use the platform.
4.9 Legal and Regulatory Compliance
To comply with applicable laws, respond to lawful requests from regulatory bodies or law enforcement agencies, and to enforce our Terms and Conditions, this Privacy Policy, and any other applicable agreements.
4.10 Platform Improvement
Aggregated and anonymised data about how players use the platform is used to improve the design, functionality, and content of Vegas Nova Casino. Where data is genuinely anonymised such that no individual is identifiable, it falls outside the scope of the Privacy Act 2020.
5. Disclosure of Personal Information to Third Parties
VegaNova Ltd does not sell your personal information to third parties. We do not share your personal information with advertisers or data brokers for commercial purposes unrelated to the operation of Vegas Nova Casino.
We disclose personal information to third parties only in the following circumstances.
5.1 Service Providers
We engage third-party companies to perform specific functions on our behalf. These include:
- Payment processors and banking partners, including providers handling Visa, Mastercard, Apple Pay, Google Pay, Skrill, Interac, PaysafeCard, and cryptocurrency transactions
- Identity verification and KYC (Know Your Customer) service providers
- Fraud detection and anti-money laundering compliance providers
- Game software providers, including Evolution, Play’n Go, PG Soft, BGaming, Evoplay, Playtech Live, Spribe, Ezugi, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, and others whose games are offered on the platform
- Cloud hosting and data storage providers
- Customer support platform providers
- Email and communication service providers
Each of these providers receives only the personal information necessary to perform their specific function and is contractually prohibited from using that information for any other purpose.
5.2 Regulatory and Licensing Authorities
The Anjouan Gaming Commission, under whose licence (number 15856) Vegas Nova Casino operates, may require disclosure of player and transaction data as part of its regulatory oversight functions. We comply with such requests as required.
5.3 Law Enforcement and Government Agencies
We will disclose personal information to law enforcement agencies, government bodies, or courts where we are required to do so by law, including in response to lawful orders, warrants, or statutory reporting obligations. Where we are legally permitted to notify you that such a disclosure has occurred, we will do so.
5.4 Business Transfers
In the event that VegaNova Ltd is involved in a merger, acquisition, asset sale, or restructure, personal information held about players may be transferred to the acquiring or successor entity. Where such a transfer is planned, we will notify affected players and explain how their information will be handled by the new entity before the transfer takes place.
5.5 Responsible Gambling Support Organisations
In circumstances where a player has used our self-exclusion tools or where we have identified serious problem gambling behaviour, we may share limited information with partner organisations including Gambling Therapy or BeGambleAware to facilitate support. This is done in the interest of player welfare and is limited to the minimum information necessary.
6. Cross-Border Disclosure of Personal Information
Vegas Nova Casino operates as an international online platform. Certain third-party service providers with whom we share personal information are located outside New Zealand. This means that your personal information may be transferred to, stored in, or processed in countries other than New Zealand.
In accordance with Information Privacy Principle 12 of the Privacy Act 2020, VegaNova Ltd takes steps to ensure that personal information transferred outside New Zealand receives a comparable level of protection to that required under New Zealand law. This is achieved through:
- Contractual obligations requiring overseas recipients to handle personal information consistently with the Privacy Act 2020
- Selecting service providers in jurisdictions that have data protection frameworks comparable to New Zealand’s
- Limiting the personal information transferred to what is strictly necessary for the relevant service
By using Vegas Nova Casino, you acknowledge that your personal information may be transferred internationally as described in this section.
7. How Long We Retain Your Personal Information
VegaNova Ltd retains personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations.
The following retention periods apply as general guidelines:
- Account information and identity verification documents: Retained for a minimum of five years from the date the account is closed, to satisfy anti-money laundering record-keeping requirements
- Transaction and financial records: Retained for a minimum of five years, consistent with financial record-keeping obligations
- Gameplay and betting records: Retained for a minimum of three years from the relevant activity
- Customer support records: Retained for three years from the date of the interaction, or longer where the matter relates to an unresolved dispute or legal claim
- Marketing consent records: Retained until consent is withdrawn, at which point marketing communications cease but the record of the withdrawal is retained for compliance purposes
- Technical and device data: Retained for up to two years from collection, unless required for ongoing security or fraud investigation purposes
When personal information is no longer required and no legal retention obligation applies, it is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
8. Cookies and Tracking Technologies
Vegas Nova Casino uses cookies and similar tracking technologies on vegasnova-casino-nz.com and the Vegas Nova mobile app. Cookies are small data files stored on your device that allow the platform to recognise you and maintain session continuity.
8.1 Types of Cookies We Use
- Essential cookies: Required for the website to function. These include session cookies that keep you logged in, security tokens, and cookies that remember your currency preference. You cannot opt out of essential cookies while using the platform.
- Analytical cookies: Used to understand how players navigate the site, which pages are most visited, where technical errors occur, and how overall platform performance can be improved. This data is collected in aggregated form.
- Functional cookies: Remember your preferences, such as language settings and display options, so you do not need to reset them on each visit.
- Marketing and tracking cookies: Track whether you arrived at Vegas Nova Casino from a partner or affiliate link, and may be used to measure the effectiveness of promotional campaigns. These cookies are placed with your consent.
8.2 Managing Your Cookie Preferences
You can manage non-essential cookies through your browser settings. Most modern browsers allow you to block cookies, delete existing cookies, or receive a notification before a cookie is stored. Disabling certain cookies may affect how the website functions. Instructions for managing cookies in common browsers are available through each browser’s help documentation.
For mobile app users, cookie-equivalent device identifiers are managed through your device’s privacy settings. On iOS, this is found under Settings > Privacy and Security. On Android, options are available through Settings > Privacy.
9. Security of Your Personal Information
VegaNova Ltd takes the security of personal information seriously and maintains technical and organisational measures designed to protect the information we hold against unauthorised access, disclosure, alteration, and destruction.
The security measures in place at Vegas Nova Casino include:
- SSL (Secure Sockets Layer) encryption across all pages of the website and within the mobile app, which protects data transmitted between your device and our servers
- Encryption of passwords and other sensitive credentials at rest
- Access controls that restrict employee access to personal information on a need-to-know basis
- Two-factor authentication options available to players on their accounts
- Regular security assessments and monitoring for unusual access patterns
- Contractual security requirements applied to all third-party processors handling personal data
Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your Vegas Nova Casino account, contact our support team immediately at support@vegasnova-casino-nz.com or by calling +64 26 628 1867.
In the event of a privacy breach that poses a serious risk of harm to affected individuals, VegaNova Ltd will notify the New Zealand Privacy Commissioner and affected players in accordance with the mandatory notification requirements of the Privacy Act 2020.
10. Your Rights Under the Privacy Act 2020
The Privacy Act 2020 gives New Zealand residents specific rights in relation to personal information held about them. These rights apply to personal information held by VegaNova Ltd in connection with your Vegas Nova Casino account.
10.1 Right of Access
You have the right to request access to the personal information VegaNova Ltd holds about you. We will respond to access requests within 20 working days of receipt. In some circumstances, we may decline access where permitted under the Privacy Act 2020, such as where granting access would prejudice the prevention or investigation of a crime, or where the information relates to another individual who has not consented to disclosure.
10.2 Right of Correction
If you believe that personal information we hold about you is incorrect, incomplete, or misleading, you have the right to request that we correct it. Where we agree that a correction is appropriate, we will make that correction without unreasonable delay. Where we decline to make a correction, we will attach a statement of the correction you requested to your record.
10.3 Right to Withdraw Marketing Consent
Where you have provided consent to receive marketing communications, you can withdraw that consent at any time without affecting your ability to use the platform. Marketing emails include an unsubscribe link, and you can also make this request by contacting support@vegasnova-casino-nz.com.
10.4 Right to Complain
If you believe VegaNova Ltd has breached the Privacy Act 2020 in its handling of your personal information, you have the right to make a complaint. We ask that you first contact us directly so we have the opportunity to address your concern:
- Email: support@vegasnova-casino-nz.com
- Phone: +64 26 628 1867
- Post: Level 2, 101 Cashel Street, Christchurch 8011, New Zealand
If you are not satisfied with our response, you may escalate your complaint to the Office of the New Zealand Privacy Commissioner at www.privacy.org.nz.
11. Children and Minors
Vegas Nova Casino is strictly for players aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18. Age verification is a mandatory step in the account registration process, and accounts that cannot be verified as belonging to an adult are not activated.
If VegaNova Ltd becomes aware that personal information has been collected from a person under 18, that information will be deleted and the account closed without delay. If you believe a minor has created an account on Vegas Nova Casino, please contact us immediately at support@vegasnova-casino-nz.com.
12. Links to Third-Party Websites
Vegas Nova Casino may contain links to external websites, including those of game providers, payment processors, and responsible gambling support organisations. This Privacy Policy applies only to vegasnova-casino-nz.com and the Vegas Nova mobile app. VegaNova Ltd is not responsible for the privacy practices of any third-party website, and we encourage you to review the privacy policy of any external site you visit.
13. Responsible Gambling and Your Data
When you use responsible gambling tools on Vegas Nova Casino, including deposit limits, loss limits, session time reminders, cooling-off periods, or self-exclusion, the details of those elections are recorded and retained as part of your account information. This data is used to enforce those tools consistently and to monitor for behaviour that may indicate the tools are not functioning effectively.
Self-exclusion records are treated with particular care. If you self-exclude from Vegas Nova Casino, your name and contact details may be retained even after account closure, solely for the purpose of ensuring that a new account cannot be created during the exclusion period. This use of your data is in your interest and is not used for any marketing or commercial purpose.
If you have concerns about your gambling behaviour, Vegas Nova Casino encourages you to use the tools available in your account settings or to contact our support team at support@vegasnova-casino-nz.com. You can also reach out to our partner organisations:
- BeGambleAware: www.begambleaware.org
- Gambling Therapy: www.gamblingtherapy.org
14. Changes to This Privacy Policy
VegaNova Ltd may update this Privacy Policy from time to time to reflect changes in our services, changes in applicable law, or changes in how we handle personal information. When we make material changes, we will notify registered players by email using the address associated with their account and by displaying a notice on vegasnova-casino-nz.com.
Continued use of Vegas Nova Casino after notification of a material change constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and close your account before the revised policy takes effect.
15. Contact Us
For any question, concern, or request relating to your personal information or this Privacy Policy, please contact VegaNova Ltd using any of the following:
- Email: support@vegasnova-casino-nz.com
- Phone: +64 26 628 1867
- Post: Level 2, 101 Cashel Street, Christchurch 8011, New Zealand
Our customer support team is available 24 hours a day, 7 days a week. For written privacy requests, we aim to acknowledge receipt within two working days and to provide a substantive response within 20 working days, consistent with the timeframes set out in the Privacy Act 2020.